Through BPM, all stakeholders participate in the improvement process in order to increase efficiency and to obtain the highest possible value to your customers


Innovation is the need of the hour, be it in products, services, large manufacturing and supply chain processes, development and technology, underwriting services, business models or in recruitment services. BPM supports companies in rethinking their existing processes by guiding them through a structured methodology that delivers flexibility while maintaining control.

We extend value to our customers, involving them directly in the process of formulating solutions and in achieving their business goals through the benefits of BPM.


BPM encourages standardization and compliance with regulations, policies and best practices.

Organizations always have business rules, even if they are not written. The documentation of business rules helps organizations achieve their goals, reduces risk and errors, improves communications and achieves regulatory compliance.

Increased operational output

BPM helps organizations to boost their revenues, ensuring processes are in complete control by shortening cycle times, eliminating redundancies, identifying bottlenecks, decreasing likelihood of errors and rework and improving customer service.

We work with our customers on the identification of opportunities for improvement of the general business operating model. This allows for a better use of our customer’s resources and the identification of possible avenues for growth.


It has become more and more important for businesses to achieve the level of agility required to anticipate shifts in their marketplace and exceed their customers’ expectations. Through BPM we help our clients respond to new market and environmental conditions in weeks instead of months or years.

Process alignment with company goals

BPM provides instant visibility into how the business processes are performing operationally, while also looking at whether they are meeting strategic goals.

The feedback and status of a business process, its performance and audit data - actual against previously defined goals or plans - can effectively be used for improvement through redesign and change.

Better business requirements

BPM encourages business users to get involved in the definition of specifications and requirements, which in turn increases their quality, helping IT development teams to provide high valuable systems.


If you can't describe what you are doing as a process, you don't know what you're doing
W. Edwards Deming

Examples of business processes that you can automate using iFactum BPM technologies:

  • Registration to seminars
  • On-line sales (e-commerce)
  • Inventory management
  • Sales order process
  • Customer acquisition
  • Customer claims
  • Human Resources data capture
  • Business systems Integration
  • Invoice processing
  • Purchase request approvals
  • Employee compensation claims
  • Knowledge & improvement management
  • Technology management