A business process spans across people, systems, organizational functions, businesses, customers, suppliers and partners. This is especially a key factor in today’s world of information driven, intelligence seeking, knowledge sensitive and highly competitive businesses that work collaboratively from across the globe.
BPM provides instant visibility into how the business process is performing operationally, while also looking at whether it is meeting strategic goals. BPM technologies allow organizations to orchestrate process activities that are performed either by ‘People’ or by ‘Systems’ as automated tasks.
All automated as well as manual activities are examples of ‘process elements’ of a business process. Each manual activity in a process has an opportunity for possible automation in a structured way. Also, each automated task in the process has an opportunity for better monitoring and further optimization.
The feedback and status of a business process, its performance and audit data - actual against previously defined goals or plans - can effectively be used for improvement of the business process through redesign and change.
The standardized set of methods, tools, technology and architectural platform provided by BPM systems provide a high return on investment represented by cost reductions, improved productivity, customer satisfaction and competitive advantage. BPM systems enable breakthroughs in the speed and agility of how organizations improve business process performance. With BPM technologies, business managers can directly measure, respond to, and control all aspects and elements of their operational processes.
We empower organizations of all sizes to not only meet but exceed their customers’ expectations, not only react to, but anticipate shifts in their marketplace, and all of this while keeping costs under control. It takes a process aware organization to achieve this level of agility and we have both, the tools and the know-how, to transform yours into one.
Luck is what happens when preparation meets opportunity