Business Process Management - BPM - is a management discipline that combines methods, tools and technologies to model, simulate, analyse, design, monitor and control business processes. Its main goal is process performance improvement. It uses technology and process governance at the core to achieve its goals. The capabilities of BPM create a strong platform for building agile, effective and transparent business processes.

A business process spans across people, systems, organizational functions, businesses, customers, suppliers and partners. This is especially a key factor in today's world of information driven, intelligence seeking, knowledge sensitive and highly competitive businesses that work collaboratively and from all across the globe.

BPM provides instant visibility into how the business process is performing operationally, while also looking at whether it is meeting strategic goals. 

BPM technologies allow organizations to orchestrate process activities that are performed either by 'People' or by 'Systems' as automated tasks.

All those who execute core tasks and all managers who define and monitor core goals comprise the 'People' element of the business process.

All automated as well as manual activities performed as part of a transaction are examples of 'Process' elements of a business process. Needless to say, each manual activity in a process has an opportunity for possible automation in a structured way. Also, each automated task in the process has an opportunity for better monitoring and further optimization.

The management aspect of a business process is its enabling dimension. The feedback and status of a business process, its performance and audit data - actual against previously defined goals or plans - can effectively be used for improvement of the business process through redesign and change.

Even though BPM is not a recent innovation, the standardized set of methods, tools, technology and architectural platform provided by BPM Systems - BPMS, provide high a return on investment represented by cost reductions, improved productivity, customer satisfaction and competitive advantage. BPM Systems enable breakthroughs in the speed and agility of how organizations improve business process performance. With BPM technologies, business managers can directly measure, respond to, and control all aspects and elements of their operational processes.

iFactum Business Process Management solutions empower organizations of all sizes to not only meet but exceed their customers' expectations, not only react to, but anticipate shifts in their marketplace, and all of this while keeping costs under control. It takes a process aware organization to achieve this level of agility and iFactum has both, the tools and the know-how, to transform yours into one.

iFactum is an Appian Value Added Service Provider and an IBM ISV Business Partner that provides consulting, implementation and integration services on their Business Process Management platforms. iFactum has an OEM agreement with IBM to embed IBM Business Process Manager in its iFactum e-business solutions.

Our strategic partners: two of the top leaders in the BPM arena

To complement its Business Process Management offering, iFactum provides consulting and training services in business process simulation using Simul8. Simul8 mimics the operation of a business system, such as the running of a factory assembly line, the staff assignment of a hospital or call centre, or the day-to-day operation of a bank. Simulations are time based and consider all interactions between activities resources and constraints, allowing for real-life randomness involved in resource availability and demand and supply variability, in order to match reality and behave the same way as the system would in real life. With simulation you can quickly try out your ideas at a fraction of the cost of trying them in real life. As a result of being able to try ideas quickly, you can have many more ideas, and gain many insights into how to run the organization more effectively.